Intermittent broadband connectivity

Incident Report for File Sanctuary

Resolved

Things have been stable for some time, this incident has been resolved.
Posted Oct 29, 2025 - 15:46 GMT

Monitoring

A fix has been implemented and we are monitoring the results. Most lines are now back online. If your service has not yet returned please try turning your router off and then on again. If after 5 minutes service has not returned, please raise a ticket for further assistance.
Posted Oct 29, 2025 - 11:31 GMT

Investigating

We are currently investigating intermittent broadband connectivity issues for some broadband lines terminating in our LD8 datacentre.
Posted Oct 29, 2025 - 10:24 GMT
This incident affected: Broadband.