Power issue at Coventry datacentre

Incident Report for File Sanctuary

Resolved

The electricians have completed their repairs and have left site. Normal mains power has been restored and is stable. This incident has been resolved.
Posted Jul 18, 2020 - 21:42 BST

Update

Our Coventry datacentre is currently still running on diesel generator backup power, so is still considered to be at-risk at this time. Electricians and Western Power are still on-site and are working to resolve the root cause of the fault. We will provide updates as necessary.
Posted Jul 18, 2020 - 20:44 BST

Monitoring

Power has now been restored and affected Cloud Servers are now back online. We're continuing to monitor the situation closely.
Posted Jul 18, 2020 - 20:04 BST

Identified

There has been a further power failure at our Coventry datacentre. Electricians and Western Power are currently on site and are working to rectify the issue.
Posted Jul 18, 2020 - 19:50 BST

Monitoring

All affected Cloud Servers are now back online. We're continuing to monitor the situation closely.
Posted Jul 18, 2020 - 16:49 BST

Investigating

We are currently investigating a power interruption to our Coventry datacentre. Power appears to have already been restored, and servers are coming back online.
Posted Jul 18, 2020 - 16:30 BST
This incident affected: Cloud Servers and Web Hosting / WordPress Hosting.